Bank Telecaller 26O25

The role of a Bank Telecaller is pivotal in the financial sector, as they serve as the frontline interface between the bank and its clients. This position demands excellent communication skills, patience, and a knack for problem-solving, as telecallers are often the first point of contact for customers seeking assistance with their banking needs. The primary objective is to provide exceptional customer service and resolve customer inquiries efficiently. Telecallers are responsible for educating customers about various banking products and services, such as loans, credit cards, and savings accounts, and promoting the bank's offerings to drive sales and customer satisfaction. Engaging with clients through calls, telecallers must maintain accurate records of customer interactions, ensuring that all information is updated and passed to the necessary departments. This job requires a strong sense of responsibility and a professional approach, as telecallers often handle sensitive financial information, making discretion and adherence to confidentiality standards a must.

Responsibilities

• Responding to customer inquiries and providing accurate, satisfactory answers via phone calls.
• Promoting the bank's products and services to customers and potential clients effectively.
• Maintaining detailed records of customer interactions and transactions efficiently.
• Following up on customer calls to ensure their issues are resolved satisfactorily.
• Identifying customer needs and transferring calls to the appropriate department when necessary.
• Addressing complaints promptly and referring unresolved issues to higher management levels.
• Providing information on terms and conditions, and privacy policies accurately.
• Assisting customers in the application process for banking products and services smoothly.
• Sending reminders to customers about upcoming payment deadlines and loan installments.
• Ensuring high levels of customer engagement through friendly communication etiquette.
• Utilizing CRM software to log customer issues and track service quality metrics.
• Regularly updating oneself on new bank products, regulations, and industry trends.

Requirements

• A high school diploma or equivalent qualification is necessary for application.
• Previous experience in customer service or telecalling is highly preferred.
• Excellent verbal communication skills and a persuasive demeanor are required.
• Familiarity with banking products and services is considered an advantage.
• Ability to handle sensitive information with the highest confidentiality standards.
• Proficiency in using CRM software and basic computer applications is essential.
• Strong multitasking, time management, and problem-solving skills are needed.