Bank Telecaller 24D25

The Bank Telecaller position is pivotal in maintaining a direct line of communication between financial institutions and their clients. Telecallers are expected to provide exceptional customer service, addressing inquiries, resolving issues, and promoting financial products. As a Bank Telecaller, you will play a crucial role in building customer trust and ensuring satisfaction by effectively answering calls, providing valuable information, and guiding customers through various banking procedures. This role demands excellent communication skills, patience, and a keen understanding of banking products and services. Successful candidates must exhibit a proactive attitude, an aptitude for customer engagement, and the ability to work efficiently under pressure.

Responsibilities

• Answer incoming calls from customers and handle queries regarding banking services.
• Educate customers about new financial products, services, and promotional offers.
• Handle customer complaints diligently, providing effective and efficient resolutions.
• Record all customer interactions thoroughly for future reference and analysis.
• Collaborate with other departments to expedite complaint resolution and process improvements.
• Follow up with customers to ensure their issues are completely resolved and needs met.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Stay updated with the latest information regarding banking products and policies.
• Identify potential sales leads during customer interactions and report them to the sales team.
• Conduct periodic telecalling campaigns to inform customers of new banking products.
• Adhere to the defined call scripts while ensuring a personalized customer experience.
• Maintain high standards of confidentiality and security with customer data.

Requirements

• High school diploma or equivalent educational qualification is required.
• At least 1-2 years of experience in a customer service or call center role.
• Exceptional verbal and written communication skills in English.
• Basic understanding of banking services or financial products will be advantageous.
• Ability to handle stressful situations professionally and with a calm demeanor.
• Proficiency in using customer service software and telephony systems.
• Strong problem-solving skills and the ability to think critically in complex situations.