Customer Service Coordinator (225-731)

We are seeking a dynamic and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will possess exceptional communication skills and have a passion for delivering excellent customer service. As a Customer Service Coordinator, you will serve as the main point of contact between our clients and our team, ensuring a seamless flow of information and efficient resolution of customer inquiries. You will work closely with various departments to provide timely updates and solutions to enhance the customer experience. If you are a problem-solver with a strong ability to multitask and thrive in a fast-paced environment, we invite you to apply for this vital role within our company.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Coordinate with internal departments to ensure effective resolution of customer issues.
• Maintain detailed and accurate records of customer interactions and feedback.
• Identify and escalate priority issues to the appropriate personnel or department.
• Assist in developing policies and procedures to enhance customer satisfaction.
• Track and monitor customer requests to ensure timely responses and resolutions.
• Deliver and maintain a high level of customer service support across all channels.
• Analyze customer feedback to identify trends and recommend improvements.
• Prepare and distribute regular reports on customer service metrics and trends.
• Train and mentor new team members on customer service best practices.
• Collaborate with sales and marketing teams to provide seamless customer experiences.
• Participate in customer service and product knowledge training sessions as required.

Requirements

• Bachelor’s degree in business, communications, or a related field preferred.
• Proven experience in a customer service role, ideally in a similar industry.
• Outstanding verbal and written communication skills are essential for this role.
• Demonstrated ability to handle high-stress situations with tact and professionalism.
• Excellent problem-solving and analytical skills to resolve customer issues efficiently.
• Proficiency in using customer service software and CRM tools effectively.
• Strong organizational skills and ability to manage multiple tasks simultaneously.