Billing Executive (225-728)

The role of a Billing Executive is critical in the financial operations of any organization. This position involves handling billing procedures, managing customer accounts, and ensuring that all invoices and payments are processed accurately and efficiently. The Billing Executive is responsible for monitoring account balances, resolving billing discrepancies, and providing excellent customer service while maintaining confidentiality regarding sensitive financial information. A successful candidate will have strong analytical skills, attention to detail, and the ability to work independently as well as part of a team. Excellent communication skills are necessary to coordinate with internal departments and communicate effectively with customers regarding their accounts.

Responsibilities

• Issue accurate invoices and ensure timely delivery to customers for all services or goods sold.
• Monitor accounts receivable, ensuring outstanding payments are collected promptly and efficiently.
• Reconcile billing discrepancies and resolve issues in coordination with the necessary department.
• Maintain detailed and accurate records of all billing transactions and adjustments.
• Prepare and generate periodic billing reports for management review and decision-making.
• Assist in developing and implementing billing procedures and system improvements.
• Respond to customer inquiries regarding billing issues and solve any payment-related concerns.
• Coordinate with sales and customer service departments to ensure customer satisfaction.
• Follow upon delinquent accounts to initiate collection efforts and reduce bad debts.
• Support the finance team with budget forecasting and revenue analysis activities.
• Ensure compliance with company policies and relevant regulations in billing processes.
• Provide training and guidance to new team members on billing systems and procedures.

Requirements

• Bachelor’s degree in finance, accounting, or a related field is preferred.
• Proven working experience as a Billing Executive or in a similar role.
• Solid understanding of billing software and financial databases is crucial.
• Excellent numerical skills and proficiency in MS Excel and accounting software.
• Strong attention to detail, accuracy, and organizational skills are essential.
• Ability to handle confidential information with professionalism and integrity.
• Exceptional verbal and written communication skills for customer interactions.