Telesales Executive 24D25

A Telesales Executive is a proactive and dynamic professional responsible for direct telephone communication with potential clients to sell products or services. This role demands excellent communication skills, strong persuasion abilities, and a results-driven mindset. As a Telesales Executive, you will be expected to identify potential sales opportunities, maintain strong relationships with clients, and consistently meet or exceed sales targets. The successful candidate will have an in-depth understanding of the product or service offered and a strategic approach to building client rapport. This position is perfect for someone who thrives on challenges and is passionate about sales and customer interaction.

Responsibilities

• Engage potential clients through direct telephone communication to promote products or services.
• Identify and develop new business leads and sales opportunities effectively.
• Maintain strong client relationships to ensure repeat business and referrals.
• Meet or exceed monthly and quarterly sales targets as assigned by management.
• Conduct thorough research to understand potential customer needs and preferences.
• Provide clients with product information and professional advice as needed.
• Develop and maintain a comprehensive understanding of products and services offered.
• Collaborate with the sales and marketing team to align efforts towards company goals.
• Maintain up-to-date records of interactions and transactions in the CRM system.
• Prepare regular sales reports and forecasts for team meetings and strategy discussions.
• Handle client complaints and queries to ensure excellent customer service satisfaction.
• Continuously update professional knowledge through workshops or courses as required.

Requirements

• Proven experience in sales, telesales, or customer service is required.
• Demonstrable ability to meet and exceed set sales targets regularly.
• Exceptional verbal communication and persuasion skills are essential.
• Ability to handle rejection and remain persistent and resilient.
• Strong time management skills and the ability to prioritize tasks effectively.
• Proficiency in using CRM software and Microsoft Office Suite.
• Minimum of a high school diploma; a degree in business is preferred.