Telesales Agent (225-915)

A Telesales Agent is a proactive and driven individual responsible for selling products or services over the phone. They play a critical role in expanding a company’s customer base by reaching out to potential clients, understanding their needs, and persuading them to make a purchase. The ideal candidate should possess excellent communication and negotiation skills, as well as a thorough understanding of the sales process. They must be comfortable handling objections and able to adapt their approach to suit different client personalities. A successful Telesales Agent is goal-oriented, thrives in a target-driven environment, and possesses the resilience to overachieve sales targets consistently. The role offers opportunities for growth within the sales team and beyond, making it an excellent starting point for those looking to build a career in sales.

Responsibilities

• Make outbound calls to prospective customers using a defined sales script.
• Understand customer needs and suggest appropriate products or services effectively.
• Maintain comprehensive product knowledge to address customer inquiries confidently.
• Meet and exceed sales targets and performance indicators on a consistent basis.
• Follow up with leads and close sales in a timely manner to increase revenue.
• Record customer details and sales outcomes accurately in the company database.
• Develop and maintain positive relationships with customers for future sales opportunities.
• Regularly participate in training sessions to improve sales skills and performance.
• Handle customer complaints and objections with professionalism and tact.
• Collaborate with team members to reach collective sales goals and improve techniques.
• Provide feedback to management about market trends and customer needs.
• Understand and comply with all applicable telemarketing laws and regulations.

Requirements

• Proven experience in telesales or a similar sales/customer service role.
• Excellent verbal communication skills with a persuasive and engaging telephone manner.
• Strong ability to handle rejections and resolve customer objections calmly.
• Solid understanding of sales principles, techniques, and customer service practices.
• Ability to work independently and stay motivated in a remote or office setting.
• Familiarity with CRM software and telemarketing technology is an advantage.
• High school diploma required; additional qualifications in sales are a plus.
• Goal-driven with a proven record of achieving sales targets consistently.