Telesales Agent 07N25

The Telesales Agent is a crucial component of our dynamic sales team, responsible for driving sales growth through telephone communication. This role involves engaging with potential customers, offering them relevant information about our products and services, and converting inquiries into sales. The ideal candidate will possess excellent communication skills, a persuasive attitude, and a deep understanding of sales techniques. The ability to build and maintain customer relationships over the phone is essential. As a Telesales Agent, you will be expected to handle a high volume of calls, demonstrate resilience in a fast-paced environment, and consistently meet sales targets. This position offers an exciting opportunity for those looking to excel in the sales industry and develop their skills within a supportive team environment.

Responsibilities

• Engage in outbound calls to potential customers, introducing our products and services effectively.
• Manage inbound inquiries from potential customers and convert them into successful sales.
• Maintain an updated database of customer information and call records regularly.
• Provide detailed product information and recommend appropriate solutions to customer inquiries.
• Meet daily, weekly, and monthly sales quotas consistently and efficiently.
• Follow up with existing leads to solidify relationships and encourage repeat purchases.
• Handle customer objections professionally and address their concerns to close sales.
• Collaborate with the sales team to ensure alignment on sales strategies and targets.
• Participate in regular team meetings to discuss progress, challenges, and strategies for improvement.
• Stay informed on industry trends and competitive products to enhance sales effectiveness.
• Use CRM software to track interactions, manage customer profiles, and report sales activities.
• Provide feedback to management on customer needs, competitive developments, and market trends.

Requirements

• High School Diploma or equivalent; additional sales training or education is preferred.
• Proven experience in a telesales role with a track record of achieving sales targets.
• Excellent communication skills and the ability to build rapport with customers over the phone.
• Strong negotiation skills with a goal-oriented and results-driven mindset.
• Ability to handle rejection and maintain a positive attitude toward achieving sales goals.
• Proficiency in using CRM software and other sales tools to manage customer interactions.
• Good listening skills to understand customer needs and provide the best solutions.