Telesales Agent 03J26

The role of a Telesales Agent is integral to the success of our sales team and overall business growth. As a Telesales Agent, you will be responsible for reaching out to potential customers over the phone, building relationships, and closing sales deals. Your primary responsibility will be to convert cold leads into warm clients by effectively conveying the benefits of our products or services. This position requires strong communication skills, a persuasive attitude, and the ability to handle objections efficiently. You will need to be resilient, motivated, and able to work in a fast-paced environment where hitting targets is a key driver. By joining our team as a Telesales Agent, you will play a vital role in contributing to the company’s sales goals and help propel our business forward.

Responsibilities

• Contact potential customers using provided call lists and scripts.
• Build rapport with customers to create long-term business relationships.
• Understand customer needs to offer suitable product or service solutions.
• Maintain a thorough understanding of the company's products or services.
• Handle customer inquiries and objections effectively and professionally.
• Achieve and exceed daily, weekly, and monthly sales targets.
• Update customer records in the company's CRM system promptly and accurately.
• Work closely with the sales team to develop and execute sales strategies.
• Provide feedback on telesales processes and customer responses.
• Participate in regular training sessions to improve sales techniques.
• Identify and resolve customer complaints to ensure satisfaction.
• Deliver a consistent high level of customer service to all clients.

Requirements

• Proven experience in telesales or other sales/customer service role.
• Excellent communication and interpersonal skills are essential.
• Candidate must have strong negotiation and persuasive skills.
• Ability to learn about products and services quickly and confidently.
• Demonstrated ability to achieve sales quotas and work under pressure.
• Exceptional time-management and organizational abilities are required.
• Must be a self-motivated individual with a results-driven approach.
• Proficiency in handling CRM software and related digital tools.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; additional education is a plus.