Telecalling Executive – Real Estate 07F25

A Telecalling Executive in real estate plays a crucial role in bridging the communication gap between real estate companies and potential clients. This position is pivotal in generating leads and nurturing long-term relationships with clients by providing them with critical property-related information. The Telecalling Executive is responsible not only for making outbound calls to potential buyers and sellers but also answering their queries, following up with them, and keeping detailed records of every customer interaction. These professionals provide personalized service, accessorize sales pitches based on the customer's needs, and guide them toward making informed decisions in real estate investments. By leveraging excellent communication skills and an understanding of the real estate market, a Telecalling Executive can contribute immensely to customer satisfaction and organizational success.

Responsibilities

• Make outbound calls to prospective clients inquiring about real estate services.
• Answer incoming calls and respond to clients' inquiries effectively and politely.
• Maintain updated customer databases and ensure accurate recording of all interactions.
• Create and maintain strong relationships with clients for long-term engagement.
• Identify and explore potential sales opportunities within the real estate domain.
• Follow up with potential leads to convince them and close deals efficiently.
• Assist clients with property selection based on their requirements and preferences.
• Deliver exceptional customer service by understanding client needs and providing solutions.
• Keep abreast of current industry trends and updates to provide relevant information.
• Collaborate with sales and marketing teams to generate strategic reports and insights.
• Handle grievances professionally and escalate complex problems to the manager.
• Prepare and send documentation such as property details, agreements, and quotations.

Requirements

• Proven experience as a telecaller or in a similar customer service role.
• Excellent communication skills, both verbal and written, are essential.
• Familiarity with real estate terminology and property sales processes.
• Strong negotiation and persuasion skills to convert leads into sales.
• Ability to manage time effectively and prioritize tasks efficiently.
• Proficiency in using CRM software and basic computer applications.
• High school diploma; a degree in real estate or related field preferred.