Tele Caller Executive 28J25

The Tele Caller Executive plays a pivotal role in a company's communication strategy by providing direct contact with clients and customers over the phone. This position is essential for customer relationship management and helps drive sales and service initiatives. As a Tele Caller Executive, you will engage in outbound and inbound calls, promoting products, and gathering essential feedback to improve service delivery. You must possess excellent communication skills, a friendly and persuasive manner, and a focus on achieving customer satisfaction. Your role will require handling customer inquiries, marketing various offerings, and documenting detailed call information to provide actionable insights for the business. This job is critical in expanding the company's reach and enhancing the customer experience.

Responsibilities

• Make targeted outbound calls to prospects and promote company products.
• Answer inbound calls and address client inquiries professionally and efficiently.
• Maintain a high level of customer satisfaction through excellent communication.
• Work collaboratively with sales teams to develop customer-centric scripts.
• Gather customer information and document the details accurately in the CRM.
• Meet established call volume and sales targets consistently each month.
• Provide actionable feedback to management and product teams based on calls.
• Identify potential leads from calls and forward them to relevant departments.
• Handle customer complaints and concerns with patience and professionalism.
• Update client databases and document all interactions for quality assurance.
• Participate in continuous training programs to enhance communication tactics.
• Collaborate with marketing teams for targeted campaigns and promotions.

Requirements

• High school diploma or equivalent qualification is required for this position.
• Proven experience in a telecalling or customer service role is preferred.
• Strong verbal communication skills with proficiency in English language.
• Ability to handle pressure and maintain composure with difficult calls.
• Familiarity with CRM systems and basic computer operations is necessary.
• Capability to work in shifts and adapt to a dynamic work environment.
• Highly motivated with a proactive approach to handling calls and tasks.