Tele Caller Executive 18N25

The role of a Tele Caller Executive is vital in ensuring effective communication between an organization and its clients or potential customers. As a Tele Caller Executive, you will be the voice of the company, responsible for making telephonic calls to prospective customers and handling their inquiries efficiently. The position demands excellent communication skills, the ability to handle rejections, and a strong focus on achieving sales targets. The ideal candidate will have a background in customer service or sales and be a quick learner eager to understand the company's services or products. It is essential to be personable, persuasive, and have the skills to identify customer needs and tailor your conversation to meet those needs. This role provides an exciting opportunity to contribute to the growth of the company by expanding the customer base and enhancing customer satisfaction.

Responsibilities

• Make outbound calls to potential customers to introduce and promote products.
• Manage and respond efficiently to customer inquiries through phone calls.
• Maintain an accurate database of customer and prospect information.
• Follow detailed call scripts to ensure consistent messaging and information.
• Schedule appointments for sales representatives to meet with potential clients.
• Achieve the set targets for call quality and customer conversion rates.
• Update and manage customer information databases to ensure accuracy.
• Handle customer objections and feedback with a positive attitude.
• Methodically record all customer interactions and feedback systematically.
• Collaborate with the sales team to identify customer leads and opportunities.
• Participate in team meetings to discuss progress and share best practices.
• Adhere to company policies and guidelines while interacting with customers.

Requirements

• High school diploma or equivalent educational qualification is required.
• Previous experience in telemarketing or a customer service role is preferred.
• Excellent verbal communication skills with a clear speaking voice.
• Strong ability to handle stressful situations with composure and professionalism.
• Basic knowledge of computer applications and database management systems.
• Demonstrated ability to achieve and surpass sales targets consistently.
• Self-motivated individual with a keen interest in sales and marketing strategies.