Technology Operations Specialist (225-923)

The Technology Operations Specialist is a crucial role responsible for overseeing and managing the day-to-day operations of a company's technological systems and infrastructure. This position ensures that all systems are running smoothly, efficiently, and are aligned with the organizational goals. The specialist plays a pivotal role in problem-solving, providing technical support, and ensuring the operational health of technology services. They work closely with IT teams to deploy system updates, manage user accounts, and ensure compliance with security protocols. A successful Technology Operations Specialist is highly skilled in troubleshooting, has a keen eye for detail, and possesses excellent communication skills to liaise with various stakeholders. The role requires both technical and analytical expertise to enhance system performance and implement efficient solutions that support the company’s growth and operational capabilities.

Responsibilities

• Manage and monitor the day-to-day IT operations, ensuring system efficiency.
• Provide technical support and guidance to users experiencing system issues.
• Oversee system updates and maintain secure and functional technological environments.
• Collaborate with IT teams to optimize infrastructure performance and reliability.
• Analyze system performance data to enhance operational processes and solutions.
• Ensure compliance with company security policies and legal requirements.
• Develop and maintain documentation for system processes and protocols.
• Assist in the planning and implementation of technology-based projects.
• Conduct regular audits of systems and processes to ensure operational efficiency.
• Troubleshoot hardware and software issues swiftly to minimize downtime.
• Manage the configuration and operation of user-based systems and networks.
• Ensure the upkeep and maintenance of hardware and software inventories.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Technology Operations Specialist or a similar role.
• Strong understanding of IT systems, networks, and security protocols.
• Excellent problem-solving skills with a strong attention to detail.
• Proficiency in managing and configuring various operating systems and software.
• Skilled in project management with the ability to handle multiple tasks.
• Exceptional communication and interpersonal skills for stakeholder engagement.