Technology Operations Specialist 10N25

The Technology Operations Specialist 10N25 plays a pivotal role in ensuring the smooth operation of an organization's technology infrastructure. This professional is responsible for managing and supporting a variety of technology systems and solutions that uphold the enterprise's efficiency and productivity. They are the linchpins that ensure technology services are streamlined and that IT infrastructure is operating optimally. This entails monitoring system performance, troubleshooting issues, overseeing software installations, and managing network configurations. Additionally, the Technology Operations Specialist collaborates with various departments to ensure technology meets business objectives and aligns with the organization's strategic goals. Their expertise ensures that technological resources are optimized, enabling sales, customer service, and internal operations to function without interruption.

Responsibilities

• Monitor and maintain the performance of all technological infrastructure components.
• Identify, troubleshoot, and resolve hardware and software issues efficiently.
• Implement and manage network setup, configuration, and maintenance protocols.
• Collaborate with cross-functional teams to support software development activities.
• Ensure data integrity, security, and compliance with company standards and regulations.
• Manage and execute the deployment of system updates, patches, and applications.
• Maintain comprehensive documentation related to systems configurations and modifications.
• Conduct regular system audits to ensure compliance with established policies.
• Provide technical support and guidance to internal users and departments.
• Evaluate and recommend improvements to existing technology setups to enhance productivity.
• Coordinate disaster recovery operations and maintain backup systems.
• Stay updated with the latest technological trends and advancements in the industry.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technology operations role within a large organization.
• Strong knowledge of network infrastructure and hardware components.
• Proficiency in managing and troubleshooting IT systems and applications.
• Excellent analytical, problem-solving, and decision-making skills required.
• Strong communication skills and ability to work collaboratively with diverse teams.
• Certifications such as CompTIA A+, Network+, or ITIL are highly desirable.