Support Advisor 12J25

As a Support Advisor, you will serve as a crucial part of our customer service team, dedicated to providing outstanding support to our clients. This role requires an individual who is empathetic, patient, and truly passionate about helping others. You'll be responsible for addressing customer inquiries, resolving issues, and improving overall satisfaction. Working closely with other departments, you'll ensure that our service standards are consistently met and exceeded. The ideal candidate will possess exceptional communication skills and have experience in customer support. You should be adaptable, eager to learn, and ready to troubleshoot problems effectively. With a strong focus on customer retention, your ability to build rapport and offer solutions will be key to your success in this position.

Responsibilities

• Respond to customer queries via phone, email, and chat in a timely manner.
• Provide accurate information and technical support to resolve client issues efficiently.
• Document customer interactions thoroughly in our CRM system for future reference.
• Identify recurring customer problems and escalate unresolved issues to appropriate teams.
• Collaborate with colleagues across departments to improve service delivery and processes.
• Maintain a high level of product knowledge to assist customers effectively.
• Offer personalized service to meet the unique needs of each customer.
• Track and follow up on customer issues to ensure complete satisfaction.
• Develop and implement strategies to increase customer retention and loyalty.
• Participate in team meetings to share insights and solutions for common issues.
• Assist in training new team members on support best practices and protocols.
• Adapt to shifts in volume and customer needs by managing workload efficiently.

Requirements

• Previous experience in a customer support role or related field is preferred.
• Exceptional verbal and written communication skills to interact with clients.
• Strong problem-solving skills with the ability to manage multiple tasks.
• Proficiency in using CRM software and support ticketing systems.
• Ability to work independently and as part of a collaborative team.
• Patience and empathy to handle difficult customer situations effectively.
• Willingness to work flexible hours, including evenings and weekends if necessary.