Service Advisor 28O25

The role of a Service Advisor is critical in ensuring customer satisfaction in an automotive service department. As a Service Advisor, you will be the primary point of contact between the customer and the service department. Your main responsibility is to interpret customer concerns and relay those to the mechanics, ensuring that repairs and services are performed accurately. The Service Advisor must also manage the scheduling of service appointments, provide accurate cost estimates, and communicate any updates or changes in services to the customers. With a combination of strong communication skills, technical know-how, and a customer-first mindset, the Service Advisor plays a pivotal role in maintaining high levels of customer service and retention. You will need to handle multiple client queries efficiently and maintain composure in a fast-paced, dynamic work environment.

Responsibilities

• Greet and assist customers as they arrive at the service department.
• Listen to customer concerns and symptoms regarding their vehicles attentively.
• Interpret customer issues and translate them into mechanical examination requirements.
• Schedule appointments and maintain an organized agenda for service operations.
• Prepare accurate and detailed service cost estimates for customers.
• Communicate clearly with mechanics to relay customer concerns and required services.
• Update customers on expected timeframes for vehicle repairs and maintenance work.
• Handle customer complaints and issues related to service and maintenance processes.
• Ensure all customer interactions meet the company's quality and service standards.
• Maintain records of service transactions and customer interactions accurately.
• Upsell additional services and products to enhance customer satisfaction and revenue.
• Stay informed about new services, products, and changes within the automotive industry.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Proven experience as a Service Advisor or in a similar role required.
• Strong understanding of vehicle mechanics and technical knowledge.
• Exceptional communication skills, both verbal and written, are essential.
• Proficiency in computer software related to service management and billing processes.
• Ability to manage and prioritize multiple customer service tasks efficiently.
• Customer-centric attitude with a focus on maintaining long-term relationships.