Senior Relationship Manager 27N25

We are seeking a motivated and experienced Senior Relationship Manager to join our team and help us maintain and expand our client relationships. The ideal candidate should have a strong track record in building and maintaining long-lasting client relationships, exhibiting exemplary communication skills, and demonstrating an acute understanding of customer needs. You will be responsible for overseeing and growing key client relationships, identifying new business opportunities, and ensuring outstanding client satisfaction. The role requires a proactive individual who can navigate complex client environments and multi-task across various projects while maintaining attention to detail. If you are passionate about client management and thrive in a collaborative and dynamic environment, we invite you to apply.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients to foster loyalty.
• Analyze client needs and tailor personalized strategies to meet their requirements.
• Identify potential business opportunities within existing client portfolios for upselling.
• Provide exceptional client service to ensure satisfaction and retention at all times.
• Collaborate with internal teams to deliver integrated solutions and value to clients.
• Prepare and present regular performance reports to clients, emphasizing progress and results.
• Address and resolve any client issues or conflicts efficiently and effectively.
• Maintain comprehensive knowledge of industry trends to inform client discussions.
• Ensure all client communications and dealings are conducted professionally and ethically.
• Contribute to the development of relationship management policies and procedures.
• Coach and mentor junior team members, enhancing team performance and expertise.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is required.
• At least five years of experience in relationship management or a relevant role.
• Proven experience in managing and growing client accounts successfully.
• Strong communication and interpersonal skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail are essential.
• Ability to work independently and thrive in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite for managing client data.