Senior Relationship Manager 12F25

The Senior Relationship Manager is a pivotal role in our organization, responsible for cultivating and maintaining strong relationships with clients to drive business growth. As a trusted advisor, the Senior Relationship Manager understands the unique needs of their clients and offers tailored solutions to meet their objectives. They act as a liaison between the client and the company, ensuring effective communication, and helping to navigate any challenges that arise. This role requires an experienced professional with excellent communication, negotiation, and interpersonal skills, who thrives in a fast-paced environment and can effectively manage multiple client accounts.

Responsibilities

• Develop and maintain long-term relationships with a portfolio of key clients.
• Understand client needs and objectives to offer customized solutions and services.
• Act as the lead point of contact for all matters specific to client accounts.
• Ensure timely and successful delivery of our solutions according to client needs.
• Conduct regular meetings with clients to evaluate service quality and explore growth opportunities.
• Collaborate with internal teams to ensure clients' expectations are met and exceeded.
• Proactively identify opportunities to upsell or cross-sell additional services to clients.
• Prepare and conduct engaging presentations and reports for clients and senior management.
• Manage client contract renewal and negotiate contract terms to maximize revenue.
• Monitor industry trends and leverage this knowledge to enhance client relationships.
• Resolve any issues or conflicts clients face, ensuring high levels of customer satisfaction.
• Provide insightful feedback to the marketing and product development teams.

Requirements

• Bachelor's degree in Business, Finance, or a related field is required.
• A minimum of 5 years of experience in relationship management or a related role.
• Proven track record of achieving KPIs and delivering client-driven solutions.
• Excellent communication skills, both verbal and written, are essential.
• Strong negotiation and conflict resolution abilities in a competitive environment.
• Demonstrated ability to work effectively both independently and in a team.
• Proficiency in CRM software and Microsoft Office Suite, including PowerPoint.
• Highly organized with strong time management skills to handle multiple priorities.