Relationship Manager (225-725)

As a Relationship Manager, you will serve as the vital link between our company and its most valued clients. You will be instrumental in nurturing and expanding business relationships, ensuring that clients receive exceptional value from our offerings. Your role will involve understanding and anticipating customer needs, providing insightful guidance to clients, and ensuring their satisfaction with our services. You will work closely with internal teams to align with client requirements and deliver customized solutions. The ideal candidate will be adept at building solid relationships, possess excellent communication skills, and demonstrate an ability to navigate complex business situations effectively.

Responsibilities

• Develop and maintain long-term relationships with a portfolio of key clients.
• Communicate effectively with internal departments to ensure comprehensive client satisfaction.
• Identify client needs proactively to ensure their expectations are exceeded consistently.
• Coordinate with interdepartmental teams to fulfill and customize client requests and solutions.
• Provide clients with unique insights and guidance on maximizing service utility.
• Prioritize building and deepening partnerships to ensure long-term mutual success.
• Utilize CRM tools to track client progress and identify growth opportunities.
• Prepare detailed client reports to monitor progress and identify potential issues.
• Resolve any client challenges by addressing conflicts and providing viable solutions.
• Collaborate with the sales team to cross-sell and up-sell company solutions where applicable.
• Conduct regular client meetings to review their data and suggest improvements.
• Monitor market trends to identify new business opportunities and client needs.

Requirements

• Bachelor's degree in Business Management, Marketing, or a related field preferred.
• Proven experience in relationship management or a similar client-facing role.
• Exceptional communication and negotiation skills are required for client interaction.
• Strong analytical skills to interpret and use data for decision-making purposes.
• Ability to work collaboratively across a range of different departments and teams.
• Experience with CRM software and project management tools is highly beneficial.
• Adept at problem-solving and able to resolve conflicts with sensitivity and diplomacy.