Receptionist - Healthcare 02J26

The Receptionist position in the healthcare sector is an essential front-line role that ensures the smooth operation of a healthcare facility. As the first point of contact for patients and visitors, the receptionist plays a critical role in delivering exceptional customer service and maintaining the professional image of the healthcare organization. This position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The receptionist must be familiar with medical terminology, have basic administrative skills, and be adept at using healthcare management software. This role's daily tasks include managing phone calls, scheduling appointments, maintaining patient records, and providing general information to patients and visitors. The ideal candidate is organized, empathetic, and capable of handling sensitive information with confidentiality and discretion.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously.
• Answer telephone calls and transfer them to the appropriate department or staff members.
• Schedule and confirm patient appointments using healthcare management software.
• Ensure that all patient information is kept confidential and secure.
• Maintain and update patient records with accuracy and attention to detail.
• Assist patients with completing necessary forms and documentation.
• Handle administrative tasks such as filing, scanning, and photocopying documents.
• Provide information to patients regarding healthcare services and procedures.
• Coordinate with medical staff to ensure timely patient care and service delivery.
• Manage the reception area to ensure it remains tidy and organized.
• Respond to patient queries and direct them to the appropriate resources if necessary.
• Process billing and payments, ensuring accurate and compliant transactions.

Requirements

• High School Diploma or GED; additional certification is a plus.
• Prior experience as a receptionist in a healthcare setting preferred.
• Excellent communication and interpersonal skills with a patient-focused approach.
• Proficient in using healthcare management and scheduling software.
• Ability to multitask and efficiently manage time in a fast-paced environment.
• Strong organizational skills and attentiveness to detail for accurate record-keeping.
• Professional demeanor and the ability to handle confidential patient information.