Operations & Client Support Executive 08N25

The Operations & Client Support Executive plays a crucial role in ensuring smooth operations and providing excellent support to clients within the organization. The position demands a dynamic individual capable of multitasking and managing time effectively. The ideal candidate will possess outstanding communication skills and a strong problem-solving mindset to address client queries promptly and efficiently. With a keen ability to understand operational processes, the Operations & Client Support Executive will collaborate with various departments to enhance service delivery and ensure client satisfaction. This role requires a proactive approach in identifying and troubleshooting operational challenges and advocating for improvements that drive efficiency and productivity.

Responsibilities

• Coordinate daily operations to ensure processes run smoothly and efficiently.
• Respond promptly to client inquiries and resolve issues in a timely manner.
• Develop and maintain positive relationships with clients to promote long-term partnerships.
• Collaborate with team members to enhance the overall efficiency of service delivery.
• Monitor and report on key performance indicators to management for informed decision-making.
• Assist in the development and implementation of operational policies and procedures.
• Identify and troubleshoot operational challenges and recommend practical solutions.
• Facilitate communication between clients and internal departments for seamless coordination.
• Provide training and support to team members on handling client queries effectively.
• Prepare detailed reports on client support activities and successes for management review.
• Ensure compliance with company policies and regulatory requirements in all operational activities.
• Continuously seek ways to improve client service quality and operational efficiency.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years’ experience in operations or client support roles preferred.
• Exceptional communication and interpersonal skills required for client engagement.
• Strong problem-solving abilities with a focus on proactive issue resolution.
• Proficiency in using CRM software and Microsoft Office applications is mandatory.
• Ability to work independently and under pressure while managing multiple tasks.
• Demonstrated ability to collaborate with cross-functional teams for optimal outcomes.