IT Support 20N25

We are seeking a dedicated and skilled IT Support professional to join our dynamic team. As an IT Support specialist, you will play an essential role in ensuring our technological infrastructure operates smoothly and effectively. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to deliver outstanding customer service. You will be responsible for performing daily maintenance, managing technical queries, and supporting end-users in achieving their business objectives. If you are passionate about technology, committed to continual learning, and eager to help our team succeed through innovative technological solutions, we encourage you to apply for this position.

Responsibilities

• Provide first-level technical support and resolve hardware and software issues.
• Assist with the installation, configuration, and maintenance of IT equipment and systems.
• Monitor and maintain computer systems and networks for optimal performance.
• Respond promptly to user requests and perform troubleshooting over the phone or via remote access.
• Maintain accurate records of repairs, upgrades, and other IT activities.
• Conduct regular system audits and backups to ensure data integrity and security.
• Coordinate with upper-level IT management to implement system updates and improvements.
• Deliver user training on new applications and technology usage best practices.
• Identify and escalate situations requiring urgent attention to the relevant IT team members.
• Assist in the testing and deployment of new applications and systems.
• Collaborate with other IT professionals to develop new strategies for improving IT functions.
• Support end-user computing needs and collaborate on IT projects as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Specialist or a similar role in the industry.
• Solid knowledge of Windows/Linux/Mac OS environments and troubleshooting techniques.
• Experience with virtualization, backups, disaster recovery, and network security protocols.
• Strong diagnostic, problem-solving, and analytical skills in a technical setting.
• Excellent interpersonal and communication skills with a focus on customer service.
• Capability to work independently and manage multiple tasks simultaneously.