Front Desk Clerk (225-904)

A Front Desk Clerk plays a vital role in ensuring the smooth operation of the front office, typically in a hotel, lodge, or a similar establishment. They are the first point of contact for guests and visitors, providing a welcoming experience that sets the tone for their stay. As a Front Desk Clerk, you will be responsible for managing check-ins and check-outs, handling reservations, and addressing guests' inquiries promptly. This position requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment. If you have a passion for customer service and enjoy interacting with a diverse range of people, this role could be a great fit for you.

Responsibilities

• Greet guests upon arrival and provide them with excellent front desk service.
• Handle guest check-ins and check-outs efficiently while maintaining accuracy.
• Answer and direct incoming phone calls to the appropriate departments.
• Assist guests with room bookings and provide information about room rates.
• Resolve guest complaints promptly and escalate issues when necessary.
• Take reservations over the phone, via email, or in person with precision.
• Maintain clean and orderly front desk and lobby area at all times.
• Process guest payments and verify credit card transactions correctly.
• Coordinate with housekeeping and maintenance teams to fulfill guest requests.
• Keep accurate records of guest information, bookings, and payments.
• Provide information about amenities, local attractions, and transportation options.
• Collaborate with colleagues to ensure smooth operation and guest satisfaction.

Requirements

• High school diploma or equivalent qualification in a related field required.
• Prior experience in customer service or hospitality industry is preferred.
• Strong communication and interpersonal skills are essential for this role.
• Proficiency in using office software, including MS Office and booking systems.
• Ability to multitask and manage time efficiently in a busy environment.
• Detail-oriented with strong organizational skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.