Front Desk Clerk 20D25

The Front Desk Clerk is a pivotal role within our organization, serving as the first point of contact for our clients and visitors. As a Front Desk Clerk, you will be responsible for providing exceptional customer service and ensuring efficient and effective operation of the front desk activities. This role requires an individual with a professional demeanor, excellent communication skills, and the ability to multitask in a dynamic environment. The ideal candidate will display a warm disposition, attention to detail, and a proactive approach to handling inquiries and managing the reception area. Join our team and contribute to a welcoming and organized front office experience for all visitors and staff members.

Responsibilities

• Greet and welcome visitors promptly and with a friendly attitude.
• Answer and direct phone calls to appropriate departments efficiently.
• Maintain a clean and organized reception area at all times.
• Provide basic and accurate information in person and via phone or email.
• Handle customer inquiries and concerns in a polite and professional manner.
• Coordinate front-desk activities, including mail, deliveries, and phone calls.
• Keep detailed records of all incoming and outgoing correspondence.
• Assist with administrative duties, such as scheduling meetings and managing calendars.
• Manage the issuance of visitor passes and confidentiality agreements.
• Order front office supplies and keep inventory of stock.
• Provide administrative support across the organization as needed.
• Ensure compliance with company policies and safety procedures at front desk.

Requirements

• High school diploma or equivalent; additional qualifications are an asset.
• Proven experience in a front desk or customer service role preferred.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in Microsoft Office Suite and basic computer operations.
• Ability to remain professional and courteous in situations of stress.
• Excellent organizational skills and ability to multitask effectively.
• Experience in managing calendars and scheduling appointments is a plus.