Desktop Support Engineer 28J25

We are seeking a skilled and detail-oriented Desktop Support Engineer to join our IT team. The successful candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of computer systems, and maintaining an optimal working environment. This role demands strong problem-solving skills, attention to detail, and the ability to communicate effectively with non-technical users. The Desktop Support Engineer will troubleshoot hardware and software issues, perform installations and configurations, and support the organization's network and security infrastructure. If you have a passion for technology and a commitment to providing outstanding customer service, we would like to hear from you.

Responsibilities

• Provide technical assistance and support for incoming queries and issues.
• Install, configure, and maintain desktop computers, peripherals, and software.
• Diagnose hardware and software problems by analyzing the user's issues.
• Ensure the smooth functioning of company-wide IT infrastructure and resources.
• Assist with the maintenance and updating of existing software and programs.
• Manage user accounts, passwords, and access rights in accordance with protocols.
• Coordinate with external vendors and service providers for specialized repairs.
• Utilize ticketing systems to track and resolve issues efficiently and effectively.
• Provide training and guidance to end-users on hardware and software operation.
• Document procedures, configurations, and system changes for future reference.
• Collaborate with the IT team to implement new technologies and upgrades.
• Monitor system performance and conduct regular checks to ensure reliability.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of two years' experience in desktop or technical support roles.
• Proficiency with Windows, macOS, and various office productivity software.
• Excellent problem-solving abilities and attention to technical details.
• Strong interpersonal skills and the ability to communicate technical information clearly.
• Experience with network configurations, including LAN and WAN setups.
• Possess relevant certifications such as CompTIA A+, Network+, or similar.