Customer Service Representative 12J25

Our team is searching for an enthusiastic and dedicated Customer Service Representative who will act as a liaison between the company and its customers. The ideal candidate will enhance the customer experience by delivering timely, sensitive, and practical responses to inquiries and problems. Known as the face of the company, the Customer Service Representative is responsible for maintaining lasting relationships and promoting customer satisfaction. This role requires excellent communication skills, a proactive mindset, and the ability to handle and resolve complaints efficiently. The successful candidate should exhibit strong problem-solving abilities and a genuine desire to assist others. If you are passionate about providing excellent customer service and have a keen eye for detail, this may be the ideal opportunity for you.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Maintain detailed records of customer interactions and transactions accurately.
• Resolve product or service problems by clarifying complaints and providing solutions.
• Communicate effectively to provide accurate, valid, and complete information.
• Develop and sustain long-lasting relationships with customers to encourage repeat business.
• Identify and assess customers’ needs to achieve satisfaction effectively.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow up to ensure timely and satisfactory resolution of customer issues.
• Manage large amounts of incoming calls and prioritize tasks efficiently.
• Handle customer complaints, provide appropriate solutions, and alternatives.
• Contribute to team efforts by accomplishing related targets and objectives.
• Stay updated with product knowledge and related industry developments regularly.

Requirements

• High school diploma or equivalent; college degree preferred but not mandatory.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills both written and oral.
• Ability to handle stressful situations while maintaining a calming presence.
• Proficient in using customer service software, databases, and tools.
• Strong problem-solving skills with attention to detail are crucial for this role.
• Willingness to work in shifts, including weekends and holidays if required.