Customer Service Associate 27F26

The Customer Service Associate is at the frontline of our company's communication with clients, providing essential support and guidance to ensure customer satisfaction and loyalty. As a key contributor to our customer service team, you will be responsible for addressing inquiries, resolving issues, and offering solutions that align with our business goals. This role requires exceptional communication skills, a patient demeanor, and the ability to effectively manage and de-escalate situations. You will act as a bridge between the corporation and our valued clients, ensuring their needs are met accurately and efficiently. If you thrive in a dynamic environment and are passionate about helping others, this opportunity provides a fulfilling career path in a customer-centric organization.

Responsibilities

• Respond promptly to customer inquiries and offer appropriate solutions or alternatives.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Record details of inquiries, comments, and complaints accurately and thoroughly.
• Ensure customer satisfaction and provide professional customer support through all interactions.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Communicate and coordinate with colleagues to resolve complex customer issues efficiently.
• Identify and assess customers’ needs to achieve satisfaction in every interaction.
• Provide feedback on the efficiency of the customer service process to management.
• Stay updated with product knowledge and industry changes to assist customers efficiently.
• Process orders, forms, applications, and requests with precision and timeliness.
• Offer product and service information to customers effectively and accurately.
• Collaborate with the team to promote a supportive environment and improve processes.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone handling skills and active listening capabilities are essential.
• Familiarity with CRM systems and practices is a strong advantage.
• Excellent communication and presentation skills are necessary for this role.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Customer orientation and ability to adapt/respond to different types of characters.