Customer Service Advisor (voice process) 08D25

As a Customer Service Advisor specializing in voice process, you will be the first point of contact for our valued customers. You will represent the company's brand and mission by providing exceptional service and resolving customer inquiries and issues efficiently. In this role, you will play a vital part in ensuring customer satisfaction and loyalty. Your ability to communicate clearly and build rapport over the phone will be crucial to delivering a seamless customer experience. This position is perfect for a dynamic individual who thrives on interacting with people and excels in problem-solving. You will have the opportunity to develop your skills within a supportive team and foster a rewarding career in customer relations.

Responsibilities

• Answer inbound customer calls and provide resolutions to their inquiries or complaints.
• Maintain a high level of professionalism and courteousness during customer interactions.
• Identify and escalate priority issues to the appropriate departments for resolution.
• Record details of customer interactions and follow-up actions in the CRM system.
• Stay informed about the company's products, services, and any changes in policies.
• Build strong relationships with customers to ensure retention and satisfaction.
• Meet individual and team performance goals related to customer service metrics.
• Provide accurate information and assistance to customers in need of guidance.
• Participate in training sessions and team meetings to enhance service delivery skills.
• Offer proactive solutions to customers to improve their overall experience with the company.
• Collect customer feedback and relay insights to help improve service and products.
• Maintain discretion and confidentiality with sensitive customer information at all times.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Strong verbal communication skills and an articulate telephone manner are essential.
• Ability to handle high-pressure situations and difficult customers with calmness.
• Proficiency in using computers and familiar with CRM software tools.
• Excellent problem-solving skills and the ability to think on your feet.
• Strong attention to detail and commitment to delivering high-quality service.
• Flexibility to work in various shifts, including weekends and holidays, may be required.