Customer Care Executive 11N25

As a Customer Care Executive, you will be the frontline ambassador for our company, providing exceptional service to our clients. Your primary role will be to address customer inquiries, manage complaints, and offer solutions to enhance customer satisfaction and loyalty. With excellent communication skills and a keen sense of empathy, you will ensure that customers have a positive experience by resolving their issues promptly and efficiently. You will work closely with other team members and departments to streamline communication and improve service quality. Being part of an innovative and dynamic team, you will cultivate customer relations with professionalism and courtesy, ensuring every interaction reflects our commitment to excellence.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints by determining the cause and providing appropriate solutions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with other departments such as sales and technical support to ensure comprehensive service.
• Document customer interactions, transactions, comments, and complaints clearly in the CRM system.
• Provide accurate, valid, and complete information to customers using the appropriate methods.
• Handle customer feedback and provide insights to enhance customer service practices.
• Identify and escalate issues to supervisors when necessary for further investigation.
• Participate in regular trainings and seminars to stay updated on product and company policies.
• Pursue customer satisfaction and ensure high service quality standards are met consistently.
• Track and follow up on customer interactions requiring additional response or resolution.
• Assist in market research and analysis to better understand customer needs and expectations.

Requirements

• Bachelor's degree in Business Management, Communications, or a related field is preferred.
• Proven experience in a customer service or call center role is highly desirable.
• Exceptional verbal and written communication skills are essential for this role.
• Strong problem-solving abilities with a keen attention to detail and organization.
• Ability to stay calm and handle high-pressure situations with ease and professionalism.
• Familiarity with CRM systems and strong proficiency in basic computer applications.
• Flexibility to work in shifts, including evenings, weekends, and holidays as required.