Concierge (225-906)

The Concierge is a pivotal role within the hospitality industry, dedicated to enhancing guests’ experiences and ensuring they have a memorable stay. As a Concierge, you will be the first point of contact, assisting guests with their inquiries and requests, providing valuable information, and recommending the best local attractions and amenities. With a friendly and courteous demeanor, you will handle multiple tasks efficiently, ranging from making restaurant reservations to arranging transportation and special events. Your exceptional service and deep knowledge of the local area will be crucial in creating an environment that fosters guest satisfaction and loyalty. Join us in this exciting role where your passion for customer service can truly shine.

Responsibilities

• Greet all guests with a warm welcome and professional demeanor upon arrival.
• Provide expert advice and recommendations on local attractions, dining, and entertainment.
• Assist guests with booking transportation, tours, and other travel-related services.
• Coordinate with hotel departments to fulfill various guest requests effectively.
• Maintain up-to-date knowledge of the hotel’s services, promotions, and events.
• Handle all guest inquiries in a timely and efficient manner, ensuring resolution.
• Organize and manage guest reservations, special requests, and personal errands.
• Address guest complaints and provide resolutions to ensure guest satisfaction.
• Build and maintain strong relationships with clients and local vendors.
• Stay informed on current events and new developments in the local area.
• Accurately document all guest interactions and transactions for future reference.
• Prepare daily reports and briefings for management review and decision-making.

Requirements

• Previous experience in a customer service role, preferably in hospitality.
• Strong knowledge of the local area, including attractions and events.
• Excellent communication and interpersonal skills are essential for guest interactions.
• Ability to multitask and handle various guest requests simultaneously with ease.
• Proficient in basic computer applications and hotel management software systems.
• Strong problem-solving skills with a focus on guest satisfaction and resolution.
• Flexibility to work in shifts, including nights, weekends, and holidays as required.