Client Services Associate 19N40

We are seeking a highly motivated and dynamic Client Services Associate to join our team. As a Client Services Associate, you will serve as the primary point of contact for our clients, ensuring their needs are met and exceeded. You will play a vital role in maintaining client relationships and delivering exceptional service. You must possess excellent communication skills, a strong ability to solve problems, and a keen attention to detail. This role demands a proactive approach to identifying client needs and the creativity to offer tailored solutions. If you have a passion for serving clients and developing meaningful relationships, we encourage you to apply.

Responsibilities

• Develop and maintain strong knowledge of company's services and offerings.
• Act as the primary point of contact for client inquiries and issues.
• Foster long-term relationships with clients through regular communication.
• Identify opportunities for upselling additional services and products to clients.
• Assist clients with troubleshooting and resolving product or service issues.
• Coordinate with internal teams to ensure timely delivery of client needs.
• Prepare and present performance reports and analyses to clients regularly.
• Collect client feedback to guide service improvements and innovations.
• Monitor and update client databases to ensure accurate information.
• Support client onboarding processes and ensure a seamless experience.
• Contribute to the development of client service initiatives and frameworks.
• Represent the company professionally at client meetings and conferences.

Requirements

• Bachelor’s degree in Business, Communications, or related field required.
• Minimum of 2 years’ experience in client services or similar role.
• Exceptional interpersonal and communication skills are essential for success.
• Proven ability to manage and prioritize multiple client requests simultaneously.
• Strong problem-solving skills and ability to handle challenging situations.
• Proficiency in Microsoft Office Suite and CRM software is required.
• Ability to work independently and as part of a collaborative team.