Call Center Agent 27F26

As a Call Center Agent, you will be the first point of contact for our valued customers, providing essential support and ensuring a seamless customer experience. Your role is pivotal in maintaining the company’s reputation by effectively managing inquiries, resolving concerns, and delivering an exceptional service that promotes customer satisfaction and loyalty. You will handle incoming and outgoing calls, manage customer accounts, and follow up on issues to ensure timely resolution. Your ability to communicate effectively, remain patient under pressure, and exhibit a customer-first attitude is crucial. Join our dynamic team and contribute to delivering outstanding service in a fast-paced, rewarding environment.

Responsibilities

• Answer incoming customer calls and provide accurate information and assistance.
• Handle customer complaints, provide appropriate solutions and alternatives promptly.
• Identify customers’ needs, clarify information and address issues effectively.
• Build sustainable relationships and trust with customer accounts through open communication.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies to ensure quality service.
• Engage with customers to build lasting relationships and increase customer loyalty.
• Take the extra mile to engage customers and ensure their satisfaction.
• Meet personal/team qualitative and quantitative targets and call handling quotas.
• Collaborate with team members to improve customer service and acquire product knowledge.
• Provide comprehensive information about company products and services to customers.
• Proactively follow up on customer inquiries that have been escalated.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is a plus.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills, both verbal and written, are essential.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• High school diploma; additional education or training is a plus.