Telesales Representative 21F26

A Telesales Representative is a dynamic and results-driven professional responsible for driving sales and revenue growth through phone-based outreach. They engage directly with potential and existing customers to offer products or services, aiming to meet sales targets and contribute to the company’s overall success. This role demands exceptional communication skills, a persuasive attitude, and a commitment to delivering outstanding customer service. Telesales Representatives must be adept at understanding customer needs, providing informative product explanations, and handling objections efficiently. The ideal candidate is motivated by meeting targets, resilient in the face of rejection, and capable of forming lasting relationships with customers to ensure long-term loyalty.

Responsibilities

• Initiate outbound calls to potential customers to introduce and sell products.
• Answer incoming calls from existing or prospective clients seeking product information.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Meet monthly sales quotas by closing deals consistently through effective pitches.
• Develop a thorough understanding of the company’s products and services offerings.
• Address and resolve customer complaints or product queries effectively and courteously.
• Keep updated with market trends and relay feedback to improve sales strategies.
• Collaborate with team members to improve sales techniques and share best practices.
• Follow up on leads generated by marketing campaigns with prompt and precise communication.
• Conduct market research and identify selling possibilities and customer needs.
• Stay informed about competitor products and services to better position offerings.
• Train and mentor junior telesales staff, providing guidance and support as needed.

Requirements

• Proven experience as a Telesales Representative or in a similar sales role.
• Excellent communication skills, both verbal and written, are essential for success.
• Demonstrated ability to meet sales targets and build lasting customer relations.
• Proficient in the use of CRM software and telephone systems for sales operations.
• Strong organizational skills and attention to detail to manage multiple tasks.
• Outstanding negotiation skills with the ability to address objections effectively.
• Motivated by achieving targets, with a resilient attitude to handle rejections.