Telesales Representative 17D25

The Telesales Representative is an integral role within our dynamic sales team, focusing on driving revenue growth by effectively managing and closing sales over the phone. As a Telesales Representative, you will be responsible for identifying potential clients, nurturing relationships, and delivering a superior customer experience. You will work closely with the marketing and sales departments to enhance and implement sales strategies. Additionally, your role will involve understanding customer needs, providing solutions, and ensuring high customer satisfaction by consistently meeting or exceeding defined sales targets. This position is ideal for an energetic and motivated individual with excellent communication skills and a passion for sales.

Responsibilities

• Conduct sales calls daily to generate new business and close deals.
• Identify customer needs and suggest appropriate products or services.
• Maintain and update accurate records of sales and customer information.
• Follow up on leads in a timely manner to increase conversion rates.
• Achieve monthly and quarterly sales goals consistently for the company.
• Collaborate with the sales team to develop effective sales strategies.
• Address customer inquiries and complaints promptly and professionally.
• Utilize CRM software to manage the sales pipeline and tracking activities.
• Keep up-to-date with product knowledge and market trends continuously.
• Provide feedback to management about customer needs, challenges, and opportunities.
• Participate in sales training and workshops to improve sales performance.
• Adhere to company policies and procedures in all sales activities.

Requirements

• Proven experience in telesales or a similar customer service role is required.
• Excellent verbal communication skills with a professional telephone demeanor.
• Strong understanding of effective sales techniques and customer engagement.
• Ability to meet and exceed sales targets in a fast-paced environment.
• Familiarity with CRM software and tools for sales tracking and management.
• Adept at working independently while also being a team player.
• High school diploma or equivalent education; a degree in Sales or Marketing is a plus.