Telesales Executive 13J25

The Telesales Executive is a crucial part of our sales team, playing a pivotal role in generating revenue and expanding the company's customer base through proactive outreach via telephone communication. This dynamic and challenging role is suited for individuals who are persuasive, goal-driven, and excel in fast-paced environments. As a Telesales Executive, you will be responsible for reaching out to potential clients, understanding their needs, and providing tailored solutions to meet those needs. Your ability to establish rapport with customers and effectively communicate the value of our products or services will be central to your success in this position. The role demands resilience, adaptability, and a commitment to exceptional customer service to ensure satisfaction and foster long-term relationships.

Responsibilities

• Conduct targeted outbound calls to potential customers to achieve sales targets.
• Develop a thorough understanding of products and services to articulate benefits.
• Maintain accurate and up-to-date records of all interactions in the CRM system.
• Build strong client relationships through consistent follow-up and communication.
• Identify and pursue cross-selling and up-selling opportunities to increase sales.
• Handle customer inquiries and objections professionally, providing comprehensive solutions.
• Meet and exceed individual and team sales performance metrics and quotas.
• Collaborate with the sales team to develop strategies for customer acquisition.
• Participate in training sessions and workshops to enhance selling skills and product knowledge.
• Ensure compliance with company policies and industry regulations during sales processes.
• Adapt sales techniques based on clients' feedback and market trends.
• Provide feedback to management on market trends and competitive activities.

Requirements

• Proven experience in telesales or similar sales/customer service roles is required.
• Excellent verbal communication skills with a natural ability to persuade people.
• Strong negotiation skills with the capability to handle objections constructively.
• Ability to work independently and as part of a dynamic sales team environment.
• Familiarity with CRM software and sales process tracking systems is advantageous.
• High school diploma or equivalent; additional education in sales is preferred.
• A proactive approach to identifying new sales opportunities and closing deals.