Tele Calling Executive (225-1011)

A Tele Calling Executive plays a pivotal role in generating leads and connecting with potential and existing customers through telephonic conversations. The role involves effective communication to provide product information, resolve queries, and persuade customers for sales conversion. The executive must possess excellent verbal communication skills and the ability to think on their feet to address customer concerns promptly. Adeptness in using customer relationship management (CRM) software and maintaining meticulous records of customer interactions are crucial. A Tele Calling Executive's approach directly impacts the company’s image, and therefore, professionalism, friendliness, and patience are indispensable traits required for success in this role. This is an excellent opportunity for individuals who thrive in dynamic environments and are driven by targets and performance metrics.

Responsibilities

• Make outbound calls to potential customers to promote products or services.
• Answer incoming calls from customers and address their inquiries promptly.
• Identify customer needs and provide solutions to increase customer satisfaction.
• Maintain detailed and accurate records of each conversation in the CRM system.
• Follow up on previous customer interactions to ensure resolution and gather feedback.
• Meet or exceed monthly and quarterly sales targets and key performance indicators.
• Collaborate with the sales team to refine calling strategies for target achievement.
• Implement feedback from supervisors to improve call quality and efficiency.
• Stay updated on product knowledge and industry trends for informed communication.
• Handle customer complaints professionally to ensure customer retention and loyalty.
• Conduct market research through calls to gather information on competition and trends.
• Train and mentor new tele-calling staff as required to meet team objectives.

Requirements

• High school diploma or equivalent; bachelor's degree preferred in any discipline.
• Minimum of one year experience in tele sales or customer service roles.
• Exceptional verbal communication skills and an engaging phone presence.
• Proficiency in using CRM software and telecalling systems is highly desirable.
• Ability to work in a target-driven environment with a focus on achieving goals.
• Strong problem-solving skills and the ability to handle customer queries effectively.
• Fluency in multiple languages is an added advantage for broader customer interaction.