Technical Support Engineer 29O25

We are seeking a motivated and experienced Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will play a pivotal role in providing expert technical assistance to our clients, ensuring their technical issues are resolved swiftly and efficiently. Your primary responsibility will be to diagnose and solve various technical problems, ranging from software glitches to hardware malfunctions. If you are someone who thrives in a fast-paced environment and has a knack for troubleshooting, this is an exciting opportunity for you to apply your knowledge and skills. With a customer-centric approach, you will act as the first point of contact, providing timely responses and delivering top-notch technical support, ultimately enhancing customer satisfaction and loyalty.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat platforms.
• Diagnose and resolve technical issues related to software or hardware.
• Maintain a thorough and up-to-date knowledge of relevant technologies.
• Escalate complex issues to the appropriate internal teams when necessary.
• Provide step-by-step guidance to customers to ensure problem resolution.
• Document customer interactions and technical issue resolutions accurately.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with engineering teams to optimize product support and functionality.
• Conduct product testing and provide feedback to improve product performance.
• Create and update technical support documentation for future reference.
• Participate in training and development to enhance support capabilities.
• Assist in the deployment and installation of software and hardware products.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support or similar technical roles.
• Excellent troubleshooting skills to resolve technical issues efficiently.
• Strong communication skills to explain technical details to non-technical users.
• Experience with popular operating systems and software applications.
• Ability to manage multiple support tickets with varying priorities.
• Strong customer service orientation and problem-solving abilities.