Senior Parts & Services Consultant 31O25

The Senior Parts & Services Consultant is a pivotal role within our organization, tasked with managing and optimizing the parts and services operations to ensure customer satisfaction and business profitability. This role demands an in-depth understanding of inventory management, customer service excellence, and the technical aspects of automotive parts and systems. As a Senior Consultant, you will lead a team of professionals, drive process improvements, and liaise with multiple departments to enhance service delivery. Your expertise will be critical in guiding the team towards achieving operational goals and maintaining high standards in customer interactions. This position offers an opportunity to influence strategic decisions and implement innovative solutions that align with company objectives and enhance customer loyalty.

Responsibilities

• Oversee daily operations of the parts and services department to ensure efficiency.
• Guide and mentor team members to foster professional growth and service excellence.
• Develop and implement strategies to enhance parts availability and inventory turnover.
• Collaborate with dealerships and suppliers to optimize parts supply chain processes.
• Analyze market trends to forecast demand and adjust inventory levels accordingly.
• Ensure compliance with industry regulations and company policies in service delivery.
• Coordinate with technical teams to resolve complex service issues effectively.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.
• Prepare and present reports on department performance and strategic initiatives.
• Identify and recommend opportunities for process improvements and cost savings.
• Stay updated with new technologies and techniques in parts and services management.
• Lead projects aimed at enhancing operational efficiency and service quality.

Requirements

• Bachelor’s degree in Business, Automotive Management, or a related field preferred.
• Minimum of 5 years experience in parts and services within the automotive industry.
• Strong leadership abilities with proven experience in managing cross-functional teams.
• Excellent analytical skills to assess data and drive decisions based on insights.
• Exceptional communication skills for effective interaction with stakeholders at all levels.
• Proven track record of implementing successful strategies to improve service delivery.
• Proficient in inventory management software and other related automotive tools.
• Strong understanding of regulatory requirements within the automotive industry.