Senior Parts & Services Consultant 19M26

As a Senior Parts & Services Consultant, you will play a pivotal role in driving the success of our service department through expert parts management and customer service excellence. Your core responsibility will be to ensure that our clients receive top-notch support, delivering accurate information on parts availability, pricing, and ensuring timely order fulfilment. You will leverage your extensive knowledge in parts and service processes to optimize inventory management and enhance customer satisfaction. Joining our team means becoming part of a dynamic environment where your talent for resolving complex service challenges will help drive growth and operational efficiency. Your ability to collaborate with various departments, provide insightful solutions, and manage client expectations will be crucial for our success.

Responsibilities

• Manage parts inventory with a focus on accuracy and timely replenishment.
• Provide expert guidance and recommendations on parts and services to clients.
• Coordinate with suppliers to ensure optimum stock levels and timely deliveries.
• Handle customer inquiries with professionalism and resolve issues efficiently.
• Develop and maintain strong relationships with key clients and stakeholders.
• Prepare and share detailed reports on parts usage and service performance.
• Ensure compliance with company policies and industry regulations consistently.
• Participate actively in team meetings and contribute valuable insights and ideas.
• Identify and implement process improvements for enhanced service delivery.
• Mentor and support junior team members in skill development and knowledge.
• Assist in creating and executing strategic plans to boost service operations.
• Collaborate cross-functionally to meet departmental and company objectives.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field is preferred.
• Minimum of five years of experience in parts and service consultancy roles.
• Proven track record of managing inventory and improving service processes.
• Strong analytical skills with the ability to interpret data accurately.
• Excellent communication skills for effective client and team interaction.
• Proficient in using ERP systems and part management software efficiently.
• Ability to thrive in a fast-paced environment and manage multiple tasks.