Sales and Customer Engagement (225-920)

The Sales and Customer Engagement Specialist plays a critical role in driving the success of the organization by building and maintaining strong relationships with customers. This position is responsible for maximizing sales opportunities for the company through effective communication and by understanding customer needs and preferences. By engaging with clients, the specialist will serve as the face of the brand, providing exceptional service and ensuring customer satisfaction. This involves not only selling products or services but also addressing any issues or concerns customers may have, working to retain their loyalty and trust. The ideal candidate will possess strong interpersonal skills, a knack for sales, and a passion for providing excellent customer service. This is a dynamic role that requires the ability to adapt quickly to changing circumstances and to handle a variety of tasks with professionalism and efficiency.

Responsibilities

• Develop and implement sales strategies to effectively reach and exceed targets.
• Engage with customers via email, phone, and in-person to provide product information.
• Identify and understand customer needs to tailor sales approaches accordingly.
• Maintain a database of customer interactions to track sales opportunities and service issues.
• Manage customer inquiries and resolve concerns promptly to ensure satisfaction.
• Prepare and deliver compelling sales presentations to potential clients.
• Analyze market trends and competitor activities to inform sales strategies.
• Collaborate with the marketing team to align sales and promotional strategies.
• Support the customer service department in streamlining communication processes.
• Maintain up-to-date knowledge of company products and services for accurate representation.
• Gather customer feedback to aid in product development and improvement initiatives.
• Provide training to junior staff on effective sales and customer engagement techniques.

Requirements

• Proven experience in a sales or customer service role with a strong track record.
• Excellent verbal and written communication skills are essential.
• Ability to build lasting relationships with clients and customers is necessary.
• Strong problem-solving skills with a high level of initiative and flexibility.
• Knowledge of CRM systems and experience using sales tracking software.
• Bachelor's degree in Business, Communications, or a related field preferred.
• Capability to work independently and as part of a team effectively.