Retail Customer Service Associate (225-1015)

As a Retail Customer Service Associate, you will be the face of our store and the primary point of contact for our valued customers. You will play a crucial role in delivering exceptional service and ensuring a positive shopping experience for everyone who enters our doors. Your ability to communicate effectively and assist customers with their inquiries, purchases, and concerns is paramount to our success. In this role, you will have the opportunity to work in a dynamic retail environment, interact with a diverse range of customers, and contribute to a fun and friendly shopping atmosphere. If you have a passion for helping people and a keen eye for detail, we would love to have you join our team. Your efforts will be well-rewarded with opportunities for career advancement and development in the retail industry.

Responsibilities

• Greet customers warmly and create a welcoming environment for shoppers.
• Assist customers in locating products and providing detailed product information.
• Handle customer inquiries and resolve complaints in a professional manner.
• Process transactions accurately and efficiently, ensuring payment security.
• Maintain store cleanliness and ensure products are well-organized on shelves.
• Coordinate with team members to replenish stock and achieve store goals.
• Upsell promotional items and inform customers of current sales and discounts.
• Collect and analyze customer feedback to improve service quality continually.
• Prepare inventory reports and communicate any discrepancies to management.
• Adhere to company policies and procedures to ensure a safe work environment.
• Attend mandatory training sessions and team meetings for skill enhancement.
• Support marketing and promotional events to maximize store visibility and sales.

Requirements

• High school diploma or equivalent education is required for this position.
• Previous experience in a customer service or retail role is advantageous.
• Strong communication skills with the ability to listen and empathize with customers.
• Excellent problem-solving skills and the ability to handle difficult situations effectively.
• Ability to stand for extended periods and perform physical tasks as needed.
• Familiarity with retail Point of Sale (POS) systems and technology is preferred.
• Flexibility to work various shifts, including weekends and public holidays.