Retail Customer Service Associate 10D25

The Retail Customer Service Associate is a vital member of our frontline team, responsible for providing exceptional service to our valued customers. This role requires a friendly, approachable individual who thrives in a fast-paced retail environment. The successful candidate will assist customers with their inquiries and purchases, ensuring an outstanding shopping experience. They will also handle various administrative and operational tasks, contributing to the smooth running of the store. A Retail Customer Service Associate must possess strong communication skills, the ability to handle complex customer interactions, and a keen eye for detail. Our team values hard work, dedication, and the ability to turn challenges into opportunities. If you are passionate about customer service and retail, this position offers the chance to play a crucial role in a dynamic and growing company.

Responsibilities

• Greet customers warmly and assist with product inquiries and purchases.
• Manage point-of-sale transactions, ensuring accuracy and efficiency in processing.
• Address customer surveys and follow up on their service experiences.
• Maintain a clean and organized sales floor to enhance customer experience.
• Refill stocks and maintain inventory levels within the sales area regularly.
• Resolve customer complaints promptly, ensuring customer satisfaction and loyalty.
• Collaborate with team members to meet store sales targets and objectives.
• Provide product knowledge and recommendations to improve customer decisions.
• Assist in the preparation and execution of store promotional activities.
• Ensure all customer interactions align with the company’s service standards.
• Record customer feedback and report insights to management for improvement.
• Execute opening and closing procedures to maintain store readiness and organization.

Requirements

• High school diploma or equivalent; post-secondary education is preferred.
• Minimum of one year of experience in a retail or customer service role.
• Excellent verbal and written communication skills for effective interaction.
• Strong problem-solving abilities and the capacity to handle challenging situations.
• Basic computer skills, including proficiency in point-of-sale systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A positive attitude with a focus on delivering outstanding customer experiences.