Reservations Manager 28O25

The Reservations Manager is a pivotal role within our organization, responsible for ensuring smooth and efficient booking processes to enhance customer satisfaction and optimize occupancy rates. This position requires a proactive and organized individual who can lead a team, manage customer inquiries, and maintain effective communication channels between guests and other departments. With an eye for detail and a passion for excellence, the Reservations Manager will oversee the reservations department, analyze booking trends, and strategize to maximize revenue. This role is essential for maintaining our reputation for outstanding customer service and is perfect for someone with experience in a hospitality or travel-related field who thrives in a dynamic and fast-paced environment.

Responsibilities

• Oversee all reservations inquiries to ensure high-quality customer service is maintained.
• Manage a team of reservation agents, providing guidance and training as needed.
• Monitor and analyze booking trends to maximize revenue and occupancy rates.
• Coordinate with front office and sales teams to ensure bookings are correctly managed.
• Implement and maintain reservation systems and procedures in line with company policies.
• Develop and manage promotional strategies to boost off-peak bookings and occupancy.
• Resolve guest issues and complaints related to reservations in a timely manner.
• Maintain accurate records of booking and reservation data for management reports.
• Collaborate with marketing to promote special offers and packages effectively.
• Ensure compliance with hotel standards and policies throughout the reservation process.
• Prepare regular reports for management on reservation trends and statistics.
• Identify potential business opportunities for the reservations department.

Requirements

• Bachelor's degree in hospitality management or related field is preferred.
• Minimum of 3 years experience in a hotel or hospitality setting.
• Strong leadership skills and experience managing a team is essential.
• Excellent communication and interpersonal skills with a customer service focus.
• Proficient in reservation and property management software and systems.
• Ability to work under pressure in a fast-paced environment with strict deadlines.
• Strong analytical skills to interpret booking data and performance metrics.