Order Management Specialist 20J25

The Order Management Specialist is a pivotal role within a company’s supply chain and sales operations. This individual is responsible for ensuring that customer orders are processed seamlessly from receipt to delivery, optimizing the efficiency of the entire order lifecycle. The position requires close collaboration with various departments, including sales, logistics, and customer service, to maintain high levels of accuracy and customer satisfaction. The Order Management Specialist must possess strong analytical abilities, excellent communication skills, and a keen eye for detail to manage large volumes of orders effectively. This role also involves troubleshooting issues, resolving discrepancies, and continuously improving order management processes. By maintaining a smooth operation, the Order Management Specialist plays a crucial part in driving revenue and customer loyalty.

Responsibilities

• Accurately process customer orders in a timely and efficient manner.
• Review and verify order information to ensure completeness and accuracy.
• Coordinate with the logistics team to schedule timely deliveries.
• Communicate order status and updates to customers and internal teams.
• Resolve order discrepancies and address customer complaints promptly.
• Collaborate with sales and marketing teams to streamline order processes.
• Maintain detailed records of order transactions and associated documentation.
• Monitor inventory levels to prevent stockouts and ensure order fulfillment.
• Analyze order data to identify trends and suggest operational improvements.
• Develop and implement order management best practices and procedures.
• Assist with the training and onboarding of new team members.
• Provide support in the development of new order management systems.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• Proven experience in order management or a similar position is required.
• Strong knowledge of order processing software and CRM systems.
• Excellent attention to detail and problem-solving capabilities.
• Strong organizational skills and ability to multitask effectively.
• Exceptional communication skills, both written and oral.
• Ability to work collaboratively with cross-functional teams and stakeholders.