Optical Sales Assistant 23M26

As an Optical Sales Assistant, you will play a crucial role in delivering exceptional customer service within a dynamic and fast-paced retail environment. Your primary responsibility will include assisting customers with the selection of eyewear products, providing knowledgeable advice, and ensuring a positive shopping experience. You need to possess excellent interpersonal skills to effectively communicate with customers and understand their needs. Working closely with a team of optical professionals, you will ensure that the store operates smoothly, from the arrival of new stock to the management of special orders. This role is perfect for individuals passionate about eye health and fashion, with an eagerness to learn and grow in the optical industry.

Responsibilities

• Provide personalized assistance to customers in choosing eyewear that suits their needs.
• Advise customers on lens options, coatings, and the latest trends in eyewear fashion.
• Conduct basic repairs and adjustments on frames and lenses to ensure optimal fit.
• Maintain product knowledge to effectively respond to customer inquiries and sales opportunities.
• Manage in-store displays and keep product areas clean, organized, and visually appealing.
• Handle payment transactions efficiently, ensuring accuracy in cash handling reconcile daily sales.
• Assist with inventory management including stock checks, restocking, and inventory counts.
• Work closely with optometrists and other store associates to meet customer expectations.
• Coordinate marketing activities and promotions to enhance in-store traffic and sales.
• Track customer orders, handle returns and exchanges, ensuring customer satisfaction.
• Provide feedback on customer preferences and market trends to store management.

Requirements

• High school diploma or equivalent; additional training in optics beneficial.
• Proven retail or customer service experience, preferably in an optical setting.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Ability to work flexible hours, including weekends and holidays, as required.
• Detail-oriented with excellent organizational and multitasking abilities.
• Comfortable using point of sale systems and other retail technology.
• Keen interest in eyewear trends and basic knowledge of lens technologies.
• Capacity to maintain a calm demeanor in busy and challenging situations.
• Willingness to undergo training and certification relevant to the optical industry.