Key Account Manager 06N25

We are seeking a dynamic and experienced Key Account Manager to join our team and make a significant impact on our business growth. The ideal candidate will be responsible for managing and nurturing important client relationships, ensuring their utmost satisfaction and retention. As a Key Account Manager, you will collaborate closely with various departments to streamline operations and deliver exceptional service, serving as the primary point of contact for strategic clients. You should possess excellent communication skills and a proven ability to manage complex accounts, with a strong track record of meeting and exceeding client expectations. If you are passionate about customer success and driving business results, we would love to hear from you.

Responsibilities

• Develop and maintain long-term relationships with key client accounts.
• Serve as the primary point of contact for strategic client queries.
• Identify opportunities to upsell or cross-sell products and services.
• Collaborate with internal teams to ensure client needs are met effectively.
• Conduct regular account reviews to discuss performance and future plans.
• Prepare detailed reports on account status and activity levels.
• Monitor and analyze client usage and satisfaction metrics regularly.
• Handle complex client requests and promptly resolve operational issues.
• Organize client meetings and presentations showcasing new products.
• Negotiate contracts and agreements to maximize profit margins.
• Follow industry trends to recommend beneficial business strategies.
• Ensure compliance with company policies and regulatory requirements.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years experience in account management or similar roles.
• Proven track record of successfully managing key client accounts.
• Exceptional negotiation and problem-solving abilities are essential.
• Strong communication and interpersonal skills for client interactions.
• Ability to analyze data and develop strategic insights confidently.
• Proficiency in CRM software and Microsoft Office Suite is required.