IT Support Engineer 30D25

As an IT Support Engineer, you will play a vital role in maintaining the technological backbone of our organization. You will be responsible for providing swift and effective technical support to end-users and ensuring the smooth operation of our IT infrastructure. Your expertise will help solve hardware and software issues, manage system upgrades, and ensure data security. A keen eye for troubleshooting, a methodical approach to problem-solving, and excellent communication skills are essential for success in this role. Join our dynamic IT team to contribute to innovative projects and grow your career in a supportive and fast-paced environment.

Responsibilities

• Provide first-level technical support and resolve hardware and software issues efficiently.
• Manage IT tickets, ensuring timely resolution and customer satisfaction.
• Set up and configure workstations, ensuring optimal performance and security.
• Monitor and maintain network infrastructure to ensure uninterrupted connectivity.
• Conduct regular system backups and recovery procedures to protect data integrity.
• Assist in the deployment of new technologies and system upgrades within the organization.
• Document technical incidents and solutions to maintain an organized knowledge base.
• Collaborate with other IT team members to improve system processes and user experiences.
• Provide training and support to staff to enhance their IT proficiency and independence.
• Diagnose and resolve network connectivity issues promptly and effectively.
• Ensure compliance with organizational IT policies and data security protocols.
• Stay updated on technological advancements to suggest improvements to the IT infrastructure.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Engineer or similar technical role.
• Strong knowledge of computer hardware, software, and network configuration.
• Ability to troubleshoot and resolve technical issues with minimal supervision.
• Excellent communication skills for technical and non-technical stakeholder interactions.
• Familiarity with ticketing systems and remote support tools is an advantage.
• Certifications such as CompTIA A+, Network+, or Microsoft Certification are preferred.