IT Operations & Support Engineer 26M26

The IT Operations & Support Engineer plays a crucial role in maintaining and optimizing the operational efficiency of IT systems and infrastructure. This position is responsible for ensuring smooth operation of daily activities related to IT systems and providing first-line support to internal and external users. The ideal candidate will have a penchant for problem-solving, a methodical approach to troubleshooting, and robust communication skills to articulate complex technical issues clearly. As an integral part of the IT team, the individual will work collaboratively with various departments to implement technology solutions, maintain operational workflows, and ensure data integrity and security. If you are passionate about technology and adept at ensuring systems run smoothly, this could be the role for you.

Responsibilities

• Monitor and maintain computer systems and networks to ensure seamless operations.
• Provide technical support to staff experiencing hardware or software issues.
• Diagnose and troubleshoot system problems, escalating when necessary.
• Manage and maintain corporate IT infrastructure, including servers and networks.
• Install and configure new hardware, software, and peripheral equipment.
• Create and manage user accounts, permissions, and access permissions.
• Perform regular system updates and backups to safeguard data integrity.
• Document solutions for common technical problems and software configurations.
• Support the implementation of new applications and technology solutions.
• Ensure cybersecurity measures are in place to protect company data.
• Liaise with vendors for procuring and servicing IT equipment and software.
• Conduct regular audits of systems and processes to ensure compliance.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in an IT support or IT operations role is essential.
• Strong knowledge of network systems and IT infrastructure management.
• Excellent troubleshooting and problem-solving skills are a must.
• Proficiency in a variety of computer hardware and software systems.
• Good understanding of cybersecurity protocols and data protection measures.
• Strong communication and interpersonal skills to interact with users.