International BPO Telecaller 23F26

As an International BPO Telecaller, you will play a crucial role in managing customer calls from various regions across the globe. Your primary responsibility will be to deliver exceptional customer service by efficiently addressing queries, resolving issues, and providing information regarding the company's products and services. The role demands excellent communication skills, especially in English, paired with a good understanding of cultural nuances to provide bespoke services to an international clientele. You will be part of a dynamic team where you'll need to collaborate effectively while working independently on individual targets and objectives. If you're someone who thrives in a fast-paced environment and has a dedication to customer satisfaction, this role is perfect for you.

Responsibilities

• Answer and manage inbound calls from international clients professionally and efficiently.
• Resolve customer queries promptly, ensuring high levels of customer satisfaction.
• Provide detailed information about products and services to potential customers.
• Undertake outbound calls to follow up on customer inquiries and sales leads.
• Maintain an updated database of customer interactions, comments, and complaints.
• Engage with customers warmly, building and maintaining strong relationships over time.
• Understand and respect the cultural sensitivities when interacting with international customers.
• Collaborate with team members to improve communication and operational strategies.
• Meet and aim to exceed daily, weekly, and monthly performance targets and KPIs.
• Attend regular training sessions to improve product knowledge and communication skills.
• Adhere to company policies and procedures to ensure a secure and professional work environment.
• Collect feedback from customers to help improve the company's products and service delivery.

Requirements

• Minimum high school diploma or equivalent educational qualification required.
• Proven experience as a telecaller or in a similar customer service role.
• Excellent verbal and written communication skills in English are mandatory.
• Ability to remain calm and professional under high-pressure situations.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Flexibility to work rotational shifts, including night shifts if necessary.
• Basic computer proficiency, particularly in MS Office and CRM systems.
• Strong interpersonal skills, with the capability to engage with a diverse audience.