Hospital Receptionist 19N25

In the bustling environment of a hospital, the role of a Hospital Receptionist is essential for ensuring seamless operations and providing exceptional patient service. A Hospital Receptionist acts as the face and voice of the healthcare facility, being the first point of contact for patients and visitors. They are responsible for greeting patients, directing them to the appropriate departments, managing phone calls, scheduling appointments, and maintaining records. This position requires someone who is patient-oriented, detail-oriented, and capable of multitasking in high-pressure situations. Strong communication skills and a caring demeanor are crucial, as the role involves interacting with individuals who might be experiencing stress or anxiety about health concerns. A Hospital Receptionist must work collaboratively with medical staff to ensure a smooth workflow and efficient patient care.

Responsibilities

• Greet and assist patients and visitors upon their arrival at the hospital.
• Provide accurate information about hospital services and departmental locations.
• Answer and manage incoming phone inquiries with professionalism and empathy.
• Schedule and confirm patient appointments, ensuring all necessary documentation is complete.
• Maintain and update patient records and ensure confidentiality of sensitive information.
• Handle patient check-ins and check-outs efficiently, minimizing wait times.
• Coordinate with hospital departments to facilitate patient flow and information exchange.
• Collect and process payments for services, adhering to hospital policies and procedures.
• Assist in maintaining a clean and welcoming reception area for guests.
• Monitor office supplies inventory and submit requests for procurement as needed.
• Provide support for administrative tasks as assigned by the management team.
• Act as a liaison between patients, families, and medical staff to address queries.

Requirements

• High school diploma or equivalent educational qualification is required.
• Previous experience in a customer service or healthcare setting is preferred.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills with the ability to prioritize tasks efficiently.
• Proficiency in using computer systems and office software, such as MS Office.
• Ability to handle stressful situations calmly and professionally.
• Demonstrated capability to maintain confidentiality of sensitive information.