Front Desk Specialist (225-1014)

As a Front Desk Specialist, you will be the welcoming face and first point of contact for our guests and clients. Your primary role is to ensure that visitors experience a professional, friendly, and organized reception process. At the heart of our customer service team, you will be responsible for managing logistical operations, maintaining communication, and providing exceptional customer experiences. With the ability to manage multiple tasks simultaneously, you are key to the smooth functioning of our office environment. Your excellent communication and organizational skills will contribute to creating a positive atmosphere for clients and a supportive workplace for colleagues, ensuring that all inquiries are addressed promptly and efficiently.

Responsibilities

• Greet visitors and direct them to the appropriate person or department.
• Handle incoming calls and emails proficiently and redirect as needed.
• Manage the scheduling of appointments and maintain calendar updates.
• Assist in administrative tasks and provide general office support services.
• Keep the reception area tidy and presentable at all times.
• Maintain an organized filing system for essential front desk documents.
• Coordinate incoming and outgoing mail and courier services efficiently.
• Manage and distribute company assets such as access badges and keys.
• Liaise with building management regarding repair and maintenance issues.
• Track and order office and front desk supplies as needed.
• Facilitate visitor access and oversee the visitor log records.
• Collaborate with team members to ensure consistent and timely communication.

Requirements

• High school diploma or equivalent qualification required for employment.
• Exceptional verbal and written communication skills are mandatory.
• Proven experience in a customer service or front desk role preferred.
• Proficiency in office software like MS Office, especially Word and Excel.
• Strong multitasking and time-management skills with attention to detail.
• Ability to work independently and as part of a collaborative team environment.
• Familiarity with office machines such as printers and fax systems is beneficial.